Telehealth software

The Best Telehealth Software Features

What You Want From Telehealth Software

With the number of telehealth clinics growing by the year, more and more providers see the value in remote service. Between the clientele, flexibility, and convenience, virtual healthcare makes offering treatment easy. And for providers who want to go remote, the process couldn’t be more straightforward. Beyond business model adjustments, all practices need is reliable telehealth software. 

An online platform does more than organize your service. A telehealth platform streamlines administration, manages prescriptions, and helps clients troubleshoot tech problems. At the end of the day, clinics that offer the best treatment rise to the top. And the right software will help you get there. 

Learning the ins and outs of telehealth may sound daunting. But by keeping a few key features in mind, deciding on the best platform isn’t hard at all. So, Beam is here to do our part and break down the basics of telehealth software. By taking our advice into account, you’re one step closer to providing the best virtual treatment. 

Video Conferencing

At its core, telehealth software works to bring patients and providers together. While there are plenty of ways to communicate, real-time video chat is the most popular. Emails, text messages, and phone calls can supplement telehealth. However you do it, effective telehealth recreates the experience of a walk-in appointment. 

Several factors go into the perfect video chat. First, high-resolution sessions without lag keep a conversation from feeling awkward or artificial. Of course, making sure the video connection is reliable takes precedence. This is especially true for remote counseling sessions where practices can’t afford to drop off at a delicate moment.  

Additionally, not all conferences are going to be one-on-one. As far as remote counseling goes, group sessions are becoming increasingly popular. Patients may also choose to invite other family members or guardians on their video call. With this in mind, group chat functionality improves a session’s quality and increases the number of treatment options on offer. 

Patient Info

Telehealth software has to offer more than medical chatrooms. On top of their video conferences, platforms need to store patient information. The right telehealth tools can simplify saving, sharing, and compiling medical information. And using these tools well means better long-term outcomes for your patients. 

Some of the information stored on a platform will be straightforward. Lab results, medical records, and family histories are all relevant. These include the results of home telemedicine kit tests and labs run in a clinic. Because you never know what information is going to be important, storing it in one secure place is essential. 

This same quality of organization extends to prescription management. Telehealth software contains dosage information, a client’s preferred pharmacy, and symptom tracking. With the right platform, staying on top of medication intake has never been easier. On top of that, changes can be quickly logged for future reference. 


Since telehealth’s flexibility is so important, providers shouldn’t settle for a one-size-fits-all model. Practices should grow and evolve with their technology, staff, and financial needs. Changing your strategy to accommodate patients’ needs is inevitable. So, telehealth describes its dynamic approach as scalability [1]. 

Within months of switching to remote care, many clinics see a sharp rise in patients. During this time, their telehealth software has to allow the practice’s growth. By investing in a platform that encourages innovation and change to meet customer demand, your practice can succeed where many others fail. And clinics that refuse to change or embrace scalable solutions almost always fail. 


Because telehealth software contains so much sensitive information, security is a priority. If patient information is leaked or sent to the wrong source, clients may hold the provider liable. As such, practices should only use telehealth services with security measures in place. 

Generally speaking, platforms are secure if they adhere to HIPAA compliance standards [2]. Clinics have to secure electronic access to data and meet the Department of Health and Human Services’ requirements. While this sounds daunting, most services keep these privacy standards in mind. So long as you aren’t conducting checkups over skype or a generic service, your telehealth software will keep patient information safe. 

Telehealth Software and Ease of Use

So far, we’ve discussed what a telehealth platform needs to do for patients and their clinicians. But even the best tools fail if they’re too complicated for a layman to use. During a checkup, the last thing practices need is for technical difficulties to get in the way of care. And unintuitive software can make running a clinic more difficult than it needs to be. 

Not every patient is going to come with the same level of tech expertise. As a result, the best telehealth software stresses user-friendliness. Clients want a simple web design that makes reaching out for information or getting to a conference simple. Some platforms, like Beam’s, embed troubleshooting information on many of its pages. 

On the clinic’s side, ease of use can dramatically improve productivity. Streamlined workflows will reduce administrative work and give more time to focus on the patient. Additionally, Beam and other platforms allow for seamless EHR integration. The right software streamlines running your practice.  

Telehealth presents treatment opportunities patients can’t receive with only walk-in care. And by using the right telehealth software, any practice can make the most of this opportunity. So, to make sure we do our part, Beam is here to help. We offer qualifying mental health clinics one year of access to our all-in-one platform. Click here to learn more.