questions to ask your telehealth vendorr

Questions To Ask Your Telehealth Vendor

If you’re a provider and you’ve made the choice to invest in telehealth you probably have a lot of questions on your mind. Will the platform be easily navigable for my patients? Is it HIPAA-compliant? Is there additional equipment I need to purchase? 

At Beam we’re here to address any and all questions that you may have pertaining to telehealth to help you make an informed decision when it comes time to purchase the telehealth platform best suited for your practice.



The most important thing to make sure of when you’re in the market for a telehealth platform is that the platform is HIPAA-compliant. There are two rules of the HIPAA-statute, The Security Rule and the Privacy Rule. Both put into place technical safeguards to protect electronic Patient Health Information (ePHI) and both of these HIPAA rules mandate certain levels of encryption for videoconferencing as well as other technical requirements for telehealth platforms to fully meet HIPAA-compliance. 


Before you make any purchase, it’s important to double check with the telehealth vendor you’re consulting with to ascertain their platform’s levels of HIPAA-compliance. 

How well does your solution perform on slow internet connections and low bandwidth environments? 

Beam requires no downloads and doesn’t affect your network speed. It’s the perfect addition to a practice looking to maintain the integrity of ultra-high fast connectivity. We also have a wifi monitor that will let you know a patient’s wifi signal is poor.


Do you support both patients and providers?

At Beam we consider our clients both providers and patients. Our highly-rated customer success team is on standby to help patients navigate the Beam interface and our specialists are also only a few clicks away should you require assistance troubleshooting issues. 


Can I add my logo and brand identity to the patient portal? 

Sure, if you’re looking to white label Beam and customize it as your own we offer low negotiable rates designed to fit your budget. 


Will the solution integrate with my EHR 

Yes, our specialists can work with you to integrate your EHR system so you can streamline billing, simplify workflows and take integrated notes. 


Is the telemedicine platform cloud-based?

Yes. Beam requires no downloads and our system is hosted on our proprietary servers.


What additional equipment would I need to purchase?

Absolutely not.


What are the initial and ongoing costs? 

Aside from a small monthly subscription fee, no cost at all. 


Would I need to purchase training packages after set-up? 

No. Our highly regarded customer service team will walk you through set-up, how to use the Beam Interface, as well any issues you or your patients may encounter.


Is it user-friendly? Can we set up and manage the platform without a dedicated IT staff member? 

Beam has a team of highly-rated customer experience specialists always on standby as well as a fully-supportive IT team. If you choose Beam, you don’t have to worry about any such issue.


What is the video quality?

At Beam, we pride ourselves on providing HD, HIPAA-compliant video conferencing. Nothing beats  asynchronous telehealth and that is what Beam provides in it’s video conferencing. 


Can I bill patients through the platform?


Yes. With EHR integration, you can check a patient’s insurance eligibility and offer flexible payment options including credit, bank transfer, and pay-over-time arrangements.


How long will it take to implement a telehealth platform?

With Beam, we can have a fully up-and-running virtual care clinic, with no downloads required, in as little as 24 hours. For more information and to schedule a demo, click here.